Last updated: June 2026. By creating an account and using the Mu Eregion website, game and related
services (the "Service"), you agree to these Terms of Service and to our
Privacy Policy and
Refund Policy.
1. Acceptance of Terms
Your use of the Service is subject at all times to these Terms. Mu Eregion is a live and evolving community
and may revise, change, add to or remove parts of these Terms or the Service at any time, with or without
prior notice, by publishing the updated version on this website. Continued use of the Service after changes
are published constitutes your acceptance of the updated Terms. If you do not agree, you must stop using the
Service and the website.
2. Eligibility & Age
The Service is intended for users aged 13 and over. If you are a minor under the laws of your country,
you must review these Terms together with your parent or legal guardian, who takes full responsibility for
your use of the Service.
3. Account Creation
When registering an account you agree to provide accurate information and to comply with these Terms.
You are responsible for your account and for all activity that occurs under it. Offensive, obscene or
otherwise inappropriate account names are not allowed and may be removed at our discretion.
4. Account Security
You are solely responsible for keeping your login information confidential. Sharing, selling, buying,
trading or transferring accounts is strictly prohibited. Mu Eregion staff will never ask for your
password — never share it with anyone. Notify us immediately at
[email protected] if you believe your
account has been compromised.
If you choose to share your password with someone else (against our advice), you do so entirely at your own
risk. Protect your belongings with the /lock system (available under
/info) and a vault (warehouse) password.
We do NOT provide support for item loss or theft on accounts that were accessed by someone you gave access
to. If a "friend" logs in with your password and takes your items, that is your responsibility, not the
server's — no support will be given for this.
5. Conduct, Rules & Disciplinary Action
By logging into Mu Eregion you agree to follow our rules of conduct. The following are prohibited and will be
punished, in any channel (public chat, whispers, forum or posts): harassment, persecution, hate speech,
racism, insults, threats, flooding/spam, scamming or fraud, bug abuse, cheating/hacking, and any other
inappropriate behavior.
Automated (AI) moderation. Player conduct and communications may be analyzed by an automated system to
detect violations. Each statement is evaluated on its own — we do not need prior knowledge of any personal
dispute between players. Confirmed violations lead to sanctions that escalate according to severity and
repetition, up to a permanent ban across all of your accounts and your hardware. Every sanction
records the associated hardware, IP, session and account; the history is cumulative. The full rules and
how they are applied are in our Code of Conduct.
Offending the administration, staff or moderators is zero tolerance. Insults, vulgarity, threats or
offensive language directed at the server administration, staff or moderators will not be tolerated in the
slightest and carry the immediate maximum penalty (permanent ban). Disagreeing with a decision is
legitimate and must be raised through a support ticket; insulting the people who run the server is not.
One official channel. The support
ticket on the website is the only official channel to contact the staff — for questions,
doubts and suggestions, and to report a sanction you believe was applied by a
genuine mistake. Chat, Discord, direct messages or any other channel are not official and will not be
considered. The ticket is not a place to dispute the rules or justify your behavior; staff will not
argue. Full details are in our Code of Conduct.
Accusations require proof. Accusing another player (of hacking, cheating, scamming, theft, etc.) without
clear evidence is itself a violation. If you accuse, you may be contacted by email and asked for real proof;
baseless accusations can result in penalties to your own account. Resolve personal disputes outside the
game — Mu Eregion is for playing.
Sanctions are applied at our sole discretion, with or without prior notice, even if CashCoins or items remain
on the account. No refunds are due as a result of disciplinary action. You are responsible for your
conduct regardless of whether you believe you were provoked or "in the right".
In-game events & Castle Siege. Events run on fixed, automated schedules. For the Castle Siege,
guild/alliance registration is automatic and open only on Monday and Tuesday (server time); confirmation
is shown at mueregion.com/castlesiege. If the
responsible alliance leader fails to register within that window, there will be no Castle Siege that week —
with no exceptions. It is the players' responsibility to register in time, and to contact the staff in
advance if they need any support.
PvP readiness is your responsibility. Our PvP reaches its full state once a character hits
level 400. Preparing in advance — including reaching level 400 in time for the Castle Siege — is
entirely the player's responsibility. Staff will no longer grant level 400 to late players.
VIP maps & spots (Acheron). On reworked VIP maps, farming spots are fixed and selected by command.
Intentionally moving onto, blocking or disrupting another player's spot in bad faith — or deliberately harming
another player's farming — results in the immediate cancellation of your VIP benefit, with no refund.
The system records who moved, disconnected or caused the disruption.
Personal item trading & real money. What a player does with their own in-game items is their personal
decision, and Mu Eregion is not responsible for players' private transactions. If a player chooses to sell
their items for real money, that is entirely their own choice and risk, and it must be handled privately
(in-game whispers or direct messages). On the official Discord, only sale listings/announcements are allowed —
prices, currency and any real-money negotiation must not take place in public channels. If a player discusses
selling items for real money in public, the automated system will detect it and apply the corresponding
sanctions (incremental, as described above). Mu Eregion does not mediate, guarantee or take any responsibility
for such transactions.
6. Donations & Payment Methods
Mu Eregion is free-to-play; donations are never required. You may make a voluntary donation to
support the server through our available payment methods — PayPal and debit/credit card (Revolut transfers
are also accepted). VIP membership may be obtained in packages, and items/buffs through the in-game
Web Shop. When you submit payment information you confirm that you are the authorized holder of the
payment account used.
In appreciation for a donation you receive virtual CashCoins (WCash) as a bonus. These are
not a purchase of goods or services. CashCoins are virtual, in-game only, have no real-world
monetary value and cannot be converted back into money. All donations are non-refundable — see our
Refund Policy. Chargebacks or payment reversals
after delivery of CashCoins may result in immediate account suspension or ban.
7. Service Availability
We aim to keep the Service online, but maintenance, updates and unforeseen outages may occur. Mu Eregion is
not liable for any loss of usage, data, characters, items or progress resulting from downtime, maintenance,
or events beyond our reasonable control. We do not guarantee uninterrupted access to your account.
8. Third-Party Links
The website may link to third-party sites (e.g. payment providers, Discord). We do not control and are not
responsible for their content or policies. Please review their own terms and privacy policies.
9. Limitation of Liability
To the maximum extent permitted by law, Mu Eregion and its operators shall not be liable for any direct,
indirect, incidental, special or consequential damages arising from your use of, or inability to use, the
Service, including the loss or damage of accounts, characters, items, statistics or virtual currency.
10. Indemnification
You agree to hold Mu Eregion and its operators harmless from any claim, loss or damage arising from your
failure to comply with these Terms or from any improper or illegal use of the Service.
11. Contact
Questions about these Terms can be sent to
[email protected]
or [email protected],
or via our official Discord.
Mu Eregion is a non-official, fan-made private server and is not affiliated with or endorsed by Webzen Inc.
"MU" and "MU Online" are trademarks of their respective owners.
